DESKTOP PRACTICE ITIL ITIL-DSV EXAM SOFTWARE - NO INTERNET REQUIRED

Desktop Practice ITIL ITIL-DSV Exam Software - No Internet Required

Desktop Practice ITIL ITIL-DSV Exam Software - No Internet Required

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Tags: Reliable ITIL-DSV Test Notes, ITIL-DSV Real Questions, Latest Braindumps ITIL-DSV Ebook, New ITIL-DSV Exam Online, ITIL-DSV Practice Questions

It is well known that ITIL certification plays a big part in the IT field and obtaining it means you have access to the big companies and recognized by the authority. But the reality is that the ITIL-DSV Braindumps torrents are very difficult and the pass rate of ITIL-DSV practice test is low. So choosing our exam training materials are very necessary to every candidate.

ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 2
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 3
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 4
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 5
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 6
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 7
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q54-Q59):

NEW QUESTION # 54
An organization provides an online portal that its employees can use to learn about and request standard services. Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

  • A. Service desk
  • B. Service catalogue management
  • C. Service request management
  • D. Service level management

Answer: B

Explanation:
The practice that ensures users can easily find information on the portal and that the information is kept up-to- date is "Service catalogue management." ITIL 4 highlights that service catalogue management is responsible for ensuring that accurate and up-to-date information about services is available to users, making it easier for them to find and request services through an online portal.


NEW QUESTION # 55
In the context of the 'five principles of service design thinking', which principle includes combining touchpoints and interactions into service moments?

  • A. Co-creative
  • B. User-centered
  • C. Sequencing
  • D. Evidencing

Answer: C

Explanation:
In the context of the 'five principles of service design thinking,' the principle that includes combining touchpoints and interactions into service moments is "Sequencing." ITIL 4 explains that sequencing involves arranging service interactions in a logical order to create meaningful and effective service moments, ensuring a cohesive and satisfying user experience.


NEW QUESTION # 56
A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?

  • A. Handle improvement opportunities in a professional manner
  • B. Understand and influence the behaviour of different user profiles
  • C. Produce a cost model that considers all the resources needed
  • D. Evaluate pricing mechanisms to ensure they drive the desired behaviour

Answer: B

Explanation:
When a service provider identifies a strong demand for one of its products in new markets, the next step is to
"Understand and influence the behavior of different user profiles." ITIL 4 emphasizes the importance of understanding customer and user profiles to tailor services and marketing strategies effectively. By understanding the behavior and needs of different user profiles in these new markets, the service provider can better position its product and influence purchasing decisions.


NEW QUESTION # 57
Through a virtual call with the Service Manager, a top consumer is complaining about the response time of the staff o delivering new laptops. However, all targets are met. The Service Manager listens to the issue, considers its importance, and proposes to review the Service Level Agreement. Which type of listening is the most appropriate for this situation?

  • A. Empathic listening
  • B. Positive Listening
  • C. Attentive Listening
  • D. Selective Listening

Answer: A

Explanation:
In ITIL 4, especially in the "Drive Stakeholder Value" module, empathic listening is crucial when dealing with customer complaints, especially when they concern service perceptions that are not fully addressed by meeting formal targets. Empathic listening involves fully understanding the customer's feelings and concerns and responding in a way that shows genuine care and willingness to improve the service experience.
* Option A (Incorrect):Positive Listening may involve an upbeat, affirmative approach but lacks the depth of understanding needed in this scenario.
* Option B (Incorrect):Attentive Listening involves focusing on the speaker and their message but may not fully engage with the emotional content of the message.
* Option C (Incorrect):Selective Listening refers to focusing on parts of the conversation, which is not appropriate in a situation requiring full understanding and empathy.
* Option D (Correct):Empathic Listening is the correct answer. The Service Manager's willingness to consider the importance of the issue and propose a review of the Service Level Agreement shows an understanding of the customer's concerns beyond just the factual data.


NEW QUESTION # 58
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?

  • A. Hold a workshop with the customer to develop a solution for the document storage service and obtain their agreement before starting development
  • B. Arrange a number of workshops with the users to identify a set of requirements and obtain theiragreement before commencing development
  • C. Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed
  • D. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing the requirements

Answer: C

Explanation:
The best approach for collecting requirements in this scenario is to "Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed." ITIL 4 highlights that utility (what the service does) and warranty (how the service performs) are critical to defining the value a service provides. By focusing on these aspects with the customer, the service provider can ensure that the service meets the essential needs within the budget constraints, while users are informed about the agreed functionalities.


NEW QUESTION # 59
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If you're looking to advance your career, passing the ITIL ITIL-DSV Certification Exam is crucial. As with any certification exam, success requires time and effort. While there are many online study materials available, not all of them are accurate or reliable. Many professionals struggle with managing their time and studying effectively, making it difficult to pass the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) Exam.

ITIL-DSV Real Questions: https://www.exams4sures.com/ITIL/ITIL-DSV-practice-exam-dumps.html

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